Our professional counselors serve clients with a variety of needs in the greater Austin area, including adults, children and families, regardless of religious affiliation or orientation. Our counselors are able to work with stress, anxiety, depression, grief and loss, substance abuse, anger management, sexual addiction, marriage, relational issues, and more.

The many benefits of counseling include:
•    Enhanced communication and interpersonal skills
•    Increased self-awareness
•    Development of healthy coping skills
•    Enhanced problem-solving and conflict resolution skills
•    Increased resilience and stress management
•    Increased confidence and decision-making skills

Therapeutic modalities offered may include:
•    Cognitive behavioral therapy (CBT)
•    Cognitive processing therapy (CPT)
•    Dialectical behavioral therapy (DBT)
•    Person-centered therapy
•    Solution-focused therapy
•    Motivational interviewing
•    EMDR
•    Play therapy
•    And others

If you are dissatisfied with any issue, please inform your assigned counselor, and/or the Counseling Director, Francisco A. Peralta at fperalta@parkway.church. You may also contact the Licensing Board at: Texas Behavioral Health Executive Council by visiting www.bhec.texas.gov.

2026 NOTICE OF PRIVACY PRACTICES

Parkway Counseling Center

303 E. Pflugerville Parkway

Pflugerville, Texas 78660

NOTICE OF PRIVACY PRACTICES

Effective Date: September 1, 2026

NOTICE OF PRIVACY PRACTICES THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice of Privacy Practices (the “Notice”) sets forth your rights and Parkway Counseling Center’s obligations under the Health Insurance Portability and Accountability Act, 45 C.F.R. Parts 160 and 164 (“HIPAA”); the Texas Medical Records Privacy Act, Tex. Health & Safety Code Ch. 181 (“TMRPA”); and the Identity Theft Enforcement and Protection Act, Tex. Bus. & Com. Code Ch. 521 (“ITEPA”).

This Notice is posted in our lobby and on our website. A paper copy is also available upon request during any visit.

All requests that must be made in writing under this Notice may be submitted to the following address:

Francisco Peralta, Counseling Director

Parkway Counseling Center

303 E. Pflugerville Parkway

Pflugerville, Texas 78660

fperalta@parkway.church

HOW WE MAY USE AND DISCLOSE PROTECTED HEALTH INFORMATION

The following describes the ways we may use and disclose health information that is individually identifiable (“Protected Health Information”). Except for the purposes described below, we will use and disclose Protected Health Information only with your written permission. You may revoke such permission at any time by writing to us at the address provided near the beginning of this Notice. Some categories of information, including mental-health information and certain substance use disorder patient records, are subject to additional protections under federal or Texas law. Those laws may impose requirements or restrictions beyond HIPAA, including requirements concerning consent, court orders, redisclosure, or the purposes for which information may be used.

Uses and Disclosures Requiring Your Written Authorization.

We will not use or disclose your Protected Health Information without your written authorization for most uses and disclosures of psychotherapy notes, for marketing, and for any sale of your Protected Health Information. Other uses and disclosures not described in this Notice will be made only with your written authorization. You may revoke your authorization at any time by writing to us at the address listed above, except to the extent that we have already acted in reliance on your authorization.

For Treatment.

We may use and disclose Protected Health Information for your treatment and to provide you with treatment-related health care services. For example, we may disclose Protected Health Information to doctors, nurses, technicians, or other personnel, including people outside our office, who are involved in your medical care and need the information to provide you with medical care.

For Payment.

We may use and disclose Protected Health Information so that we or others may bill and receive payment from you, an insurance company, or a third party for the treatment and services you receive. For example, we may give your health plan information about you so that they will pay for your treatment.

For Health Care Operations.

We may use and disclose Protected Health Information for health care operations purposes. These uses and disclosures are necessary to make sure that all of our patients receive quality care and to operate and manage our office. For example, we may use and disclose information to remind you of upcoming appointments or to make sure the care you receive is of the highest quality. We also may share information with other entities that have a relationship with you (for example, your health plan) for their health care operation activities.

Individuals Involved in Your Care or Payment for Your Care.

Unless you object, we may disclose to a member of your family, a relative, a close friend, or any other person you identify your Protected Health Information that directly relates to that person’s involvement in your health care or to your location or general condition. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment.

Electronic Disclosure of Protected Health Information.

Your Protected Health Information may be stored or transmitted electronically for treatment, payment, or health care operations. Any other electronic disclosure of your Protected Health Information, unless otherwise provided for by applicable state or federal laws, requires a separate, specific authorization.

To Avert a Serious and Imminent Threat to Health or Safety.

We may use and disclose Protected Health Information when necessary to prevent a serious and imminent threat to your health and safety or the health and safety of the public or another person. Disclosures, however, will be made only to someone who may be able to help prevent the threat.

Business Associates.

We may disclose Protected Health Information to business associates that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. For example, we may use another company to perform billing services on our behalf. All of our business associates are obligated to protect the privacy of your information.

Public Health Risks.

We may disclose Protected Health Information for public health activities. These activities generally include disclosures to prevent or control disease, in jury, or disability; report births and deaths; report child abuse or neglect. Notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; and notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect, or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.

Health Oversight Activities.

We may disclose Protected Health Information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.

Data Breach Notification Purposes.

We may use or disclose your Protected Health Information to provide legally required notices of unauthorized access to or disclosure of your Protected Health Information.

Lawsuits, Investigations, and Legal Proceedings.

We may disclose Protected Health Information in response to a court or administrative order, subpoena, discovery request, or other lawful process when the disclosure is permitted or required by HIPAA and other applicable law.

Communications between a patient and a mental-health professional, and records concerning the identity, diagnosis, evaluation, or treatment of a patient that are created or maintained by a mental-health professional, are also protected by law and will be disclosed only as permitted or required by applicable federal and Texas law.

Law Enforcement.

We may release Protected Health Information to federal, state, or local law enforcement officials as required by law.

As Required by Law.

We will disclose Protected Health Information when required to do so by any other applicable federal, state, or local law.

YOUR RIGHTS AND PRIVILEGES

You have the following rights and privileges regarding Protected Health Information we have about you:

Right to Inspect and Access Your Health Records.

You may see or get an electronic or paper copy of your records. Parkway Counseling Center stores your health records electronically. If you submit a written request for your electronic health records, we will provide those records to you, in electronic form, within fifteen business days, unless the electronic health records are exempt from disclosure.

Some exemptions from disclosure include:

1. a licensed health care professional has determined that access to the records would endanger a person’s life or physical safety;
2. psychotherapy notes;
3. records compiled in anticipation of litigation or an administrative proceeding;
4. the records reference another person (other than a health care provider) and a licensed health care professional has determined that the access is reasonably likely to cause substantial harm to that other person;
5. the request is being made by your personal representative, and a licensed health care provider has determined that releasing the records to that personal representative is reasonably likely to cause you or another person substantial harm;
6. records that are prohibited from disclosure by the Privacy Act, 5 U.S.C. § 552a;
7. records obtained from someone other than a health care provider under a promise of confidentiality when disclosure would be likely to reveal the source of the information; or
8. disclosure of the records are otherwise prohibited by law.

Right to Request Amendments to Your Records.

If you believe information in your health records is incomplete or incorrect, you can request that we amend your records to correct that information. Requests for amendment must be made in writing to Parkway Counseling Center.

Right to an Accounting of Disclosures.

You have the right to request a list of disclosures of Protected Health Information in the six years prior to your request. Some disclosures, including those made for purposes of treatment, payment, health care operations, or fulfilling a patient’s written authorization, are not required to be included in an accounting of disclosures. A request for an accounting of disclosures must be made in writing to Parkway Counseling Center.

Right to Request Restrictions on Disclosures.

You have the right to request certain restrictions or limitations on the Protected Health Information that we use or disclose for treatment, payment, or health care operations. You have the right to request a restriction on our providing Protected Health Information to other health care providers or facilities that previously provided you with care. You may request a limit on the Protected Health Information that we disclose to someone involved in your care or the payment for your care, like a family member or friend. A request for a restriction on disclosure must be made in writing to Parkway Counseling Center. We are not required to agree to all requests; but, if we agree to a request, we will comply with the request, even if it is not legally required, unless the information must be disclosed to provide you with emergency treatment or nondisclosure would violate applicable law. We are required, however, to agree to requests to restrict disclosure of Protected Health Information to a health plan if the disclosure is not otherwise required by law and the disclosure is for payment or health care operations purposes and the Protected Health Information pertains solely to an item or service that has been paid in full.

Right to Request Confidential Communications.

You may request that we communicate with you about health care matters in a certain way or at a certain location. For example, you may request that we only contact you by mail or at work. To request a particular communication manner or location, you must make a written request to Parkway Counseling Center. We will accommodate all reasonable requests.

OUR DUTIES

We have the following duties with respect to your Protected Health Information:

Maintenance of Your Protected Health Information.

We are required by law to maintain the privacy of your Protected Health Information as described in this Notice and to provide you with this Notice of our legal duties and privacy practices and to follow the terms of the Notice currently in effect.

Notice of Certain Breaches.

We are required by law to maintain the privacy and security of your Protected Health Information. We will notify you without unreasonable delay, and as otherwise required by law, if a breach of unsecured Protected Health Information occurs that may have compromised the privacy or security of your information. We will also provide any notices required by applicable Texas law.

POTENTIAL FOR REDISCLOSURE

Protected Health Information disclosed to a recipient may in some circumstances be redisclosed by the recipient and may no longer be protected by HIPAA.

CHANGES TO THIS NOTICE Effective Date: September 1, 2026

This Notice is effective as of September 1, 2026. We may change this Notice at any time and apply the provisions of the new notice to Protected Health Information that we already have as well as to any new information we receive in the future. We will post any revised notice in our lobby, on our website, and will give it to you upon request. The notice will contain the effective date in the top-right-hand corner.

QUESTIONS, COMPLAINTS, OR REQUESTS

We strive to provide excellent service to each of our clients. If you have questions about your care, complaints, believe we can do better, or need assistance, please reach out to us at the following mailing address, email address, or phone number:

Francisco Peralta, Counseling Director

Parkway Counseling Center

303 E. Pflugerville Parkway

Pflugerville, Texas 78660

fperalta@parkway.church

(512) 990–7777

You may also file a complaint with the Texas Attorney General’s Consumer Protection Division by going to

https://www.texasattorneygeneral.com and searching for “TMRPA complaints” or by calling 1-800-621-0508.

Additionally, you may file a complaint with the Secretary of Health and Human Services. We will not retaliate against you for filing a complaint.

Check out our Frequently Asked Questions page.